Question 1

Where are you located?

Accepted Answer

RH Hairdressing is based in Mt Maunganui, Tauranga, with a private salon studio located at 355D Maungaui Rd.

Question 2

How do I book?

Accepted Answer

Bookings can be made via the online booking system or by ph on +64 27 373 8447.
If you’re not exactly sure what you will be having done in terms of colour please book the closest service listed. 
Service prices are to be used as a guide and RH Hairdressing reserves the right to update prices as required.

Question 3

Can I cancel or change my appointment?

Accepted Answer

Yes, you can make changes to your appointment. We ask that you give us 48 hours notice for any cancellations or reschedules.

Please review our bookings and cancellation policy for full details:
https://www.rhhairdressing.com/policies

Question 4

When should I arrive?

Accepted Answer

To maximize your experience, please arrive 5 minutes prior to your scheduled appointment.
If you are lost, or running late, please phone us on +64 27 373 8447.
Arriving late might mean your service is reduced, forfeited or that we cannot honour your appointment in the time left. Please note that appointments must finish on time so as not to inconvenience our next client, and full fees apply to shortened services.

For full details on our late appointment policy please see https://www.rhhairdressing.com/policies

Question 5

What is your customer service policy?

Accepted Answer

At RH Hairdressing, we will always do our best to accommodate all of our guests in any way we can.
We provide special deals from time to time although we will not “barter” our prices down as we value the high level of training and education that has gone into this career to provide you with a great service.
RH Hairdressing also uses high quality products which do influence the overall pricing, although we know our customers get better results for longer.

Question 6

Do you have any special considerations?

Accepted Answer

For any allergies, conditions or disabilities not advised at the time of making the reservation, please contact RH Hairdressing so we can best accommodate your needs and assist in the appropriate service.
Whilst all care is taken, RH Hairdressing cannot guarantee any of our treatments are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional.

Question 7

Is there parking available at the salon?

Accepted Answer

Yes, RH Hairdressing has 1 off-street park available outside the salon and plenty of street parking on Maunganui Rd.

Question 8

Is the salon wheelchair accessible?

Accepted Answer

Yes, the studio space is on the ground floor and wheelchair accessible (as is the nominated parking space).

Question 9

Do you sell gift vouchers?

Accepted Answer

Gift vouchers from RH Hairdressing may be purchased from the salon and are valid for 12 months from date of issue. Vouchers are redeemable for available services and products at RH Hairdressing and may not be exchanged for cash.

Question 10

Can I give you feedback after my service?

Accepted Answer

RH Hairdressing is passionate about achieving the kind of service we like to receive ourselves as customers – that’s why we value your input and feel extremely grateful when you’ve taken the time to share your views.
If you have had a great experience please let us know, however if you haven’t had a great experience please let Rachel (Salon Owner) know in order to take steps to resolve concerns and ensure we are improving and continuing to do things better.
 
Your comments and experience will be discussed for training and process improvement.
There are several ways in which you can provide your feedback.
Phone: +64 27 373 8447
Email: hello@rhhairdressing.com
Google: https://goo.gl/maps/CJ8boBxe67GA6jA7A 
 
or via our Facebook (https://www.facebook.com/RHhairdresssing)& Instagram (https://www.instagram.com/rhhairdresssing/)social pages.

Question 11

Do you offer refunds?

Accepted Answer

For retail items sold at RH Hairdressing, we will not accept products that are no longer in their original condition due to hygiene purposes. Requests for exchange must be within 48hrs of purchase.

If for any reason you are not completely happy with your hair or service, we encourage you to reach our to us within 7 days of your appointment so we can arrange a complimentary adjustment.
While we do not offer refunds for services that have been fully performed, we will review all service dissatisfaction claims on a case-by-case basis and may offer a partial refund or alternative resolution at our discretion.​
Please be assured that this is never an uncomfortable experience and we are more than happy to ensure that you love your new style.

For full details on our refund & adjustment policy please see https://www.rhhairdressing.com/policies

Frequently

asked questions

Thank you,

Rachel Haaker

Owner/Founder at RH Hairdressing