- Company Policies
Bookings & Cancellation
Any changes or cancellations to the reservation must be communicated at least 48 hours prior to your reservation on +64 27 373 8447.
If there is a question you would like to ask please call the salon on +64 27 373 8447.
Rachel may not answer the phone if she is busy with guests, so please leave a message.
A 30% non-refundable deposit is taken on all bookings.
Your deposit can be held for your next booking when giving over 48 hours notice, you must rebook your next appointment if you’d like to keep your deposit.
You will lose your deposit should you change, reschedule or cancel your booking with less than 48 hours notice.
Cancellations on the day of your appointment will be charged 50% unless we are able to fill your appointment. Please be considerate of our time and other clients wanting an appointment when booking your appointment.
We have a strict No Show Policy and you will be invoiced 100% of your bill if you do not turn up to your appointment.
You must arrive on time to ensure you receive the full service you have booked in for.
If you are running late, please let us know – we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking.
Collection, storage and use of personal information
No need to disclose personal information
You can use the website without disclosing any personal information.
Your disclosure of personal information
You may choose to disclose personal information to us when you fill in any forms on this website. This information can be viewed by website administrators, and our staff, or contractors who work for us. Therefore we recommend you don’t send any sensitive personal information in submission forms.
Holding of information
If you provide personal information, it is held by us indefinitely. We do not sell, publish or give away any customer contact information or personal details of any kind to other parties.
At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.
Use of personal information
We'll only use personal information provided to us for the purpose of:
communicating with you, including, for example, responding to your request for information or a quote
sending you the occasional newsletter about our business services
improving the website, and/or improving our services
Statistical information and cookies
Statistical information collected
We may collect statistical information about your visit to help us improve this website. This information is aggregated and doesn't identify you personally. It may include:
the search terms you used
the pages you visited on our website and the links you clicked on
the date and time you visited the website
the referring website (if any) from which you clicked through to this website
your operating system, for example Windows 10, Mac OS X
the type of web browser you use, such as Internet Explorer, Chrome or Mozilla Firefox
other things like your screen resolution and the language setting of your browser.
Use of statistical information
The statistical information referred to above can be viewed by us and our website provider, and be used to improve our website and/or overall website services.
This website generates session cookies for the purpose of monitoring website usage. The cookies don't collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the website.
Correcting your personal information
Under the Privacy Act 1993, you have the right to access and ask us to correct or delete any of your personal information provided to us in connection with your use of this website. Contact us if:
you would like to see or change your personal information that you provided, or
you have any concerns regarding your privacy.
If you have a privacy complaint
If you have any concerns regarding privacy, please email or call us
If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner. Contact details for the Office of the Privacy Commissioner